ServiceNow Consultant

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Job Description

Overview:

The Raytheon Technologies Corporation (RTX), Enterprise People Services (EPS) organization partners with the Human Resources Organizations across RTX to identify and deliver services that help optimize the employee experience from recruitment to retirement.

Job Title:

ServiceNow Consultant

Job responsibilities:

• Developing solution based on business requirements in the RTX ServiceNow platform modules, workflow, and integration possibilities.

• Review and understand client specific processes and overall performance, identify, and create solutions to improve results, processes and data, while meeting stakeholder goals and expectations.

• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs, and notifications.

• Develop existing and custom applications within ServiceNow including integrations with other applications.

• Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc.

• Performs migration activities Dev to QA, QA to Prod.

• Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements, or error correction.

• Work in a team environment to develop new ServiceNow HR projects, enhancements and trouble shoot to fix production issues, hyper care defects or issues in broad range of ServiceNow application usage.

• Perform any other duties deemed reasonable and necessary by the ServiceNow development team.

Requirements:

• 4+ years’ experience as an intermediate ServiceNow Developer (experience w/ consolidations) in a large enterprise environment in HRSD module.

• End-to-end development experience within ServiceNow HRSD module.

• Experience with building ServiceNow HR Case Management ( HR Criteria's, HR Services, Record Producers), HR Portal, Virtual Agent, Live Agent , HR Knowledge base.

• 4+ years JavaScript, Angular JS, JQuery, protype and Jelly scripting experience in ServiceNow

• Experience with web technologies including API's / CSS / XML / HTML / Webservices

• Understanding of how ITIL practices work together to provide effective service product lifecycle and create business value and positive customer outcomes

• Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment 

Nice to haves:

• Certified ServiceNow Administrator

• ServiceNow Developer Certification

• Hands-on experience with Flow Designer & Service Catalog Development

• ITIL Certification 

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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