ServiceNow Consultant

Jade Global

5 - 7 years

Pune

Posted: 10/03/2025

Job Description

ServiceNow Consultant1

Requirements:
At least 5 years of experience in IT application support, with a minimum of 3 years specifically in managing ServiceNow administration and support.
Proficiency in ServiceNow: Strong knowledge of ServiceNow modules such as ITSM (Incident, Change, Problem), CMDB, and integrations.
Incident management: Experience with ticket-based support, including categorization, prioritization, and escalation of incidents in ServiceNow.
SLA management: Skilled in monitoring SLAs and generating reports to ensure compliance and service excellence.
Strong troubleshooting skills: Ability to diagnose and resolve access and system-related issues in ServiceNow and associated applications.
Vendor interaction: Experience in creating and managing tickets with ServiceNow support and third-party vendors for issue resolution.
Experience with ServiceNow customization and automation: Proficiency in configuring workflows, business rules, and automation processes in ServiceNow.
Documentation skills: Ability to update and maintain detailed documentation related to system configurations, processes, and user provisioning.
Strong communication skills: Excellent ability to communicate effectively with both technical and non-technical stakeholders.
Willingness to work in rotational shifts: Flexibility to support 16x5 operations and resolve critical incidents as needed.
ITIL Knowledge: ITIL v4 certification or experience in ITIL-based environments is an advantage.

Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certifications.
Experience with ServiceNow ITOM (IT Operations Management) and CMDB.
 

About Company

Jade Global is a premier technology advisory, implementation, testing, cloud migration, and IT consulting company that has successfully delivered over 2,600 projects across multiple technology platforms. The company has domain expertise in various industries such as high-tech, healthcare, manufacturing, retail, finance, and insurance.

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