ServiceNow Business Analyst

Job Title: ServiceNow Business Analyst

Location: Hybrid Hyderabad

Type: Full Time

Experience : 7+ Years

Availability: Immediate Joiners (within 15 days)

About Us

NexusNow.ai is a global leader in delivering cutting-edge AI, ServiceNow, and digital transformation solutions. We collaborate with enterprises to enable scalable service delivery and automation through best-in-class platforms and talent. Join us to be part of impactful projects that drive innovation in the field service domain.

Role Overview:

As a ServiceNow Business Analyst, you will be responsible for gathering requirements, analyzing processes, and translating business needs into ServiceNow solutions. You will be the functional liaison between technical teams and business stakeholders and play a key role in driving ServiceNow projects through all stages of implementation.

Responsibilities:

• Work with stakeholders to gather, understand, and document business requirements related to ServiceNow modules (ITSM, ITOM, GRC, IRM, etc.).
• Conduct workshops and stakeholder interviews to gather functional and non-functional requirements.
• Create user stories, use cases, process maps, and functional specifications.
• Assist in planning and managing testing efforts including UAT coordination.
• Support ServiceNow configuration, development, and implementation teams.
• Assist with defining KPIs and dashboards within Performance Analytics.
• Prepare training documentation and facilitate end-user training sessions.
• Work closely with Product Owners and Scrum Masters in Agile projects.
• Track requirements traceability through to deployment and user acceptance.
• Communicate effectively with cross-functional teams and external vendors.

Mandatory Skills:

• 4+ years experience as a Business Analyst in ServiceNow implementation/support.
• Strong exposure to ITSM modules (Incident, Problem, Change, Request).
• Familiarity with IRM/GRC/VRM/BCM modules is a plus.
• Hands-on with writing user stories, acceptance criteria, and managing backlogs.
• Experience in workflow and process mapping (BPMN/Visio).
• Excellent communication and documentation skills.
• Experience working with Agile/Scrum environments.
• Strong analytical and problem-solving abilities.