ServiceNow Business Analyst
Providence India
5 - 9 years
Hyderabad
Posted: 05/01/2026
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Job Description
Job Responsibilities
Experience 5-9 years
Responsibilities
- Minimum 5 years of experience working as Business Analyst/ BSA on any one of ITSM, ITOM, SPM, EA(APM) modules in ServiceNow
- Must have exposure to end to end ITOM(Discovery, Service Mapping, CSDM, Event Management) implementations and well versed with ITOM functionalities.
- Work with business and IT stakeholders to gather requirements.
- Familiar won ServiceNow upgrades, Platform performance.
- Analyze business problems to design and document solutions up front with technical and creative teams
- During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework.
- Document full requirements, including form layout, fields, and workflows.
- Well versed with Agile deliverables of stories, epics, features etc.
- Expertise in managing product backlogs and reporting
- Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements.
- Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
- Keeps stakeholders informed on request status and timelines.
- Assist with the development and delivery of end user training.
- Perform business analyst activities related to the continued growth of the ServiceNow platform, including the deployment of additional modules and functionality.
Skills
- Establishes and communicates the project mission and objectives to all stakeholders
- Significant experience working with ServiceNow applications
- Collaborate with other teams and pillars on ITSM, ITOM, EA and SPM modules
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
- Effective prioritization, negotiation skills and high energy
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level).
- Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
- Strong analytical and problem-solving skills
- Knowledge on agile methodology.
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