ServiceNow Business Analyst | 9 to 12 | Bangalore/Pune
Capgemini
5 - 10 years
Pune
Posted: 06/10/2025
Job Description
Job Description
Engage with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements.Translate business needs into functional and technical requirements in alignment with ServiceNow capabilities.Work closely with developers, architects, and administrators to ensure requirements are implemented effectively and meet business objectives.Support ServiceNow configuration activities such as forms, workflows, business rules, and integrations.Conduct workshops, interviews, and requirements sessions with end-users and process owners.Develop user stories, acceptance criteria, and process documentation.Monitor and track requirements through the lifecycle, ensuring alignment with scope and goals.Provide end-user training and support materials when required.
Primary Skill
sExperience as a Business Analyst, preferably with exposure to ITSM/ITIL processes.Hands-on experience with ServiceNow (any module: ITSM, ITBM, HRSD, CSM, etc.).Strong understanding of ServiceNow functionalities, capabilities, and limitations.Experience writing user stories, functional requirements, and process documentation.Familiarity with Agile/Scrum methodology.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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