ServiceNow Architect

Job Description

The ServiceNow Developer will be the technical subject management expert responsible for the design, development, administration, and rollout of solutions on the ServiceNow platform.  The ServiceNow Developer will work with internal customers, Scrum Master, Technical Product Managers, and other Developers to design, develop, test, and deploy enhancements, fixes, and configuration changes needed for the instance transition project.

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Specific responsibilities include:

• Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics.
• Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
• Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution.
• Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
• Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing.
• Participate actively in automation efforts on the platform.
• Analyze, troubleshoot, and remedy identified system issues.

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Qualifications / Requirements include:

• Requires a bachelor’s degree in Computer Science, Information Technology, or related areas. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required.
• 4+ years of experience working with IT Service Management solutions in an enterprise environment.
• 3+ years of ServiceNow development / implementation / administrative experience.
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas.
• Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
• Strong grounding in fundamentals of web application development (identity, security etc.).
• Experience working with structured data, schema, and databases.
• Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL.
• Knowledge of ITIL concepts.
• Exposure to the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Rules (IRE) for data ingestion.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
• Superior attention to detail with excellent written and verbal communication skills.

 

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Desired characteristics include:

• Certified ServiceNow Administrator, Certified ServiceNow Developer, Certified ServiceNow Implementation Specialist
• ITIL v3 or ITIL 4 Certification or equivalent practical experience
• Relevant software development certifications
• Experience maintaining version control systems (Git etc.)
• Exposure to cloud architectures such as AWS, Azure, Google Cloud
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• Experience with Automation and DevOps Practices
• Experience with Agile and Scrum development approaches
• Comfortable leading in both technical and organizational contexts
• Experience working with large global / multinational corporations