Dear Candidate,

Greetings from TATA CONSULTANCY SERVICES LIMITED!!!

Thank you for exploring career opportunities with Asia's largest IT company.

Exciting # Job Opportunities for # Experienced Professionals

TCS IS HIRING FOR SAP SERVICENOW SOLUTION ARCHITECT

Role: ARCHITECT/SENIOR LEAD

Desired Experience Range: 5-12

Mode of Interview: ONLINE

Location: PAN INDIA

Technical Competency

Experience as a Senior Technical Lead / Architect.
Demonstrated experience in guiding and supporting CSM engagements during design and implementation stages.
Deep subject matter expertise related to ServiceNow CSM concepts such as CSM data model, Service organizations, Case types, Customer Portals, Virtual Agent, Install Base management, Playbooks, Proactive Customer Service Operations, CSM AI capabilities etc. and adjacent platform capabilities like CSDM, Asset and Configuration Management, Field Service Management, ITSM and ITOM
Conducting demos and working sessions with the client
Provide technical guidance to Business Analyst
Gathering requirements from the client
Advising the client on good practices and recommended solutions
Design solutions to maximum value while minimizing technical debt
Refining Agile stories and tasks
Reviewing work of technical consultants
Mentoring and assisting technical consultants
CSA and CAD certifications

Good-to-Have

CTA certification
Evaluate the tool stability and performance and provide recommendations
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
Review and do proactive analyze and resolve application issues as needed.
Define and document best practices and strategies regarding application deployment and infrastructure maintenance
Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, ITBM, Etc..)

SERVICENOW ARCHITECT