ServiceNow Architect

Role : ServiceNow Technical Architect

Desired Experience Range : 12+ years

Location of Requirement : PAN India

Responsibilities

As a member of the ESM Architecture & Governance Center of Excellence (CoE) you will be responsible for:

• ServiceNow Expertise - Deep understanding of ServiceNow platform architecture and module interdependence, including custom app development and automation workflows.
• Enterprise Solution Design - Design and oversee large-scale, enterprise-wide ServiceNow solutions that enable operational excellence and business agility.
• Technical Architecture - Develop and support to maintain detailed architecture blueprints for solutions built on ServiceNow to support scalable, secure, and future-proof implementations.
• Integration Leadership - Integrate ServiceNow with other enterprise platforms (e.g., ERP, CRM, and cloud services), ensuring seamless interoperability and data integrity across systems
• Strategic Planning - Define and evolve long-term platform strategies and technology roadmaps to support Customers business and digital transformation goals.
• Technical Governance - Conduct architecture reviews, gap analyses, and scalability assessments to drive performance optimization and compliance.
• Best Practice Enablement - Establish standards for security, data governance, performance, and compliance across all ServiceNow initiatives.
• Technical Excellence & Systems Integration Expertise - Proven ability to design and implement integrations across complex enterprise ecosystems, including APIs, middleware, and cloud services.
• Cross-Functional Collaboration - Strong capability to partner with enterprise architects, developers, and operations teams to deliver cohesive solutions across squads and teams within Customer
• Strategic Communication - Strategic and architectural thinking with effective communication skills, capable of translating complex architectural concepts into actionable business outcomes.

Core Behaviors

• Leadership: Inspires teams through expertise and credibility, fostering trust and collaboration across squads.
• Agility: Adapts quickly to changing business needs and evolving technology landscapes.
• Resilience: Maintains composure and problem-solving clarity under pressure.
• Integrity: Demonstrates ethical judgment and alignment with Customers corporate values.
• Curiosity: Willing to take risks and continuously seeks opportunities for learning, innovation, and improvement.