ServiceNow Architect

Job Location: Bengaluru/Pune /Hyderabad

Job Purpose

To design and govern scalable ServiceNow ITSM and HRSD solutions by translating business requirements into robust platform architectures, ensuring secure, high-performing implementations and smooth project delivery.

Roles and Responsibilities

• Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
• Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
• Provide technical leadership to a team of ServiceNow developers and administrators.
• Architect and oversee end-to-end implementation of ServiceNow modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies.
• Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes.
• Enforce governance standards, development best practices, and platform security protocols.
• Conduct regular platform health checks, monitor performance, and implement improvements.
• Stay informed about ServiceNow product updates and new features, recommending adoption strategies.
• Ensure compliance with security, privacy, and data management policies.

Experience and Requirements

• 10-19 years of experience in ServiceNow with at least 9-12 years dedicating to ServiceNow platform architecture and solution design.
• Proven experience in implementing core ServiceNow modules: ITSM, HRSD, Custom Applications
• Strong technical skills in ServiceNow scripting languages and integrations
• Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams.
• Demonstrated success in leading complex platform upgrades and multi-instance environments.
• Experience working in large-scale, multi-stakeholder enterprise settings.

Certifications

• ServiceNow certifications in CSA, CIS ITSM and CIS HRSD is must and any Scoped applications are strongly preferred.
• ServiceNow CTA certification is preferable.