ServiceNow Administrator ((Digital Workplace)
Jade Global
5 - 10 years
Pune
Posted: 19/07/2025
Job Description
Platform Administration & Configuration
Administer and configure the ServiceNow platform, covering modules like ITSM, ITOM, ITAM, HRSD. This includes developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access (ACLs, roles).
Perform regular system maintenance, health checks, and performance tuning.
Support & Troubleshooting
Provide expert ServiceNow support, diagnosing and resolving technical issues, and performing root cause analysis.
Collaborate with users and IT teams to troubleshoot integration challenges and guide users on platform functionalities.
Upgrades & Enhancements
Plan and execute ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gather requirements and develop custom applications and modules as needed.
Data Management & Reporting
Ensure data integrity, manage imports/exports, and create reports, dashboards, and performance analytics to monitor platform usage and identify improvements.
About Company
Jade Global is a premier technology advisory, implementation, testing, cloud migration, and IT consulting company that has successfully delivered over 2,600 projects across multiple technology platforms. The company has domain expertise in various industries such as high-tech, healthcare, manufacturing, retail, finance, and insurance.
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