ServiceNOW Admin

TCS

5 - 14 years

Bengaluru

Posted: 27/03/2025

Job Description

Key Skills:

• ServiceNOW Platform knowledge

• ServiceNOW Discovery hands-on

• ServiceNOW CMDB setup and management

• ServiceNOW ITSM admin

• ITIL Process understanding

Responsibilities:

• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.

• Act as SME and deliver requirements, scoping and design workshops, ensuring

requirements are well documented/executed.

• Communicate technical challenges and solutions to both technical and non-technical

audiences

• Deliver hands-on configuration, development and integration services and serve in a

delivery assurance capacity for all project deliverables

• Scoping and delivering Proof of Concept / Proof of Value engagements with prospects

• Proactively identify ServiceNow technical deficiencies and recommend solutions

• Evaluate enhancement requests, provide design recommendations, and document

technical requirements

• Design, implement, manage and ensure the effectiveness of the integration of the

CMDB with external sources of data (e.g.: SCCM)

• Design CMDB solutions that maintain CMDB integrity and effectively support other ITSM

processes such as Incident Mgt., Change Mgt., and Asset Mgt

• Provide expert level support and technical mentoring to implementation team

• Develop and present business case material for senior prospect and customer

stakeholders.

• Collaborate with cross-functional teams to achieve goals and objectives.

• ServiceNOW CSA certification mandatory and ServiceNOW Implementation specialist

desired

Location

Bangalore

Job Function

TECHNOLOGY

Role

Consultant

Job Id

354309

Desired Skills

ITSM | Administration | Service Now

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING, BACHELOR OF TECHNOLOGY

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

ServiceNOW Admin

TCS

Job Description

About Company

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