ServiceNow - ITOM Developer

Job Title: ServiceNow Administrator

Thryve Digital Health LLP is an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve. Thryve delivers next-generation solutions that enable our healthcare partners to provide positive experiences to their consumers.

Our global collaborative of healthcare, operations, and IT experts creates innovative and sustainable processes for our clients, which keeps the ever-evolving consumers engaged and assists them in managing the future of their healthcare better. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Thryve is an equal opportunity employer and places a high value on integrity, diversity, and inclusion in the organization. We do not discriminate based on any protected attribute. For more information about the organization, please visit www.thryvedigital.com

Job Description:

As a ServiceNow Administrator, your primary responsibility will be to manage and optimize the ServiceNow platform to support the organization's IT Operations Management (ITOM) and IT Service Management (ITSM) processes. You will collaborate with cross-functional teams to ensure the platform meets business needs and aligns with ITIL best practices.

Roles & Responsibilities: 

1. Configuration and Customization: 

   - Configure and customize ServiceNow modules based on business requirements.

   - Develop and maintain workflows, business rules, UI policies, and client scripts.

2. System Administration:

   - Perform routine system administration tasks, including user management, access control, and data maintenance.

   - Monitor system performance and troubleshoot issues as they arise.

3. Integration:

   - Implement and manage integrations between ServiceNow and other third-party applications.

   - Collaborate with development teams to ensure seamless data flow.

4. ITOM Configuration and development:

   - Development, testing, implementation and management in ITOM - CMDB, Discovery, Service Mapping and event management

   - Design technical solutions in various modules of ServiceNow ITSM and ITOM

5. Upgrades and Patch Management:

   - Collaborate with the technical team to plan and execute ServiceNow upgrades.

   - Manage patching and ensure the platform is up to date.

Qualifications: 

- Bachelor's degree in Information Technology, Computer Science, or related field.

- Proven experience as a ServiceNow Administrator.

- ServiceNow certification(s) preferred.

- Strong understanding of ITOM processes and ITIL framework.

- Excellent problem-solving and communication skills.

Preferred Skills:

- ServiceNow administration and development.

- Experience with ServiceNow ITOM and ITSM modules.

- Scripting languages such as JavaScript.

- ITIL best practices.

- Integration with third-party tools.

- Strong analytical and troubleshooting skills.