ServiceMax IT Analyst

Job Title: ServiceMax IT Analyst

Location: Pune

Experience: 3+ Years

Job Description:

We are seeking a skilled ServiceMax IT Analyst with over 3 years of experience in ServiceMax analysis to join our dynamic team in Pune. The ideal candidate will have a strong understanding of ServiceMax functionality and will be able to leverage their expertise to enhance our service operations.

Key Responsibilities:

• Analyze business requirements and translate them into technical specifications within the ServiceMax platform.
• Provide support and troubleshooting for ServiceMax applications, ensuring high availability and performance.
• Collaborate with cross-functional teams to implement system enhancements and upgrades.
• Conduct data analysis and reporting on service performance metrics.
• Train and support end-users on best practices and system functionalities.
• Participate in project planning and execution for ServiceMax-related initiatives.
• Stay updated on industry trends and best practices related to service management and ServiceMax.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in ServiceMax analysis and implementation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with ITIL processes and service management principles.

What We Offer:

We provide a competitive salary and benefits package along with opportunities for professional growth and development. Join our team and contribute to the success of our service operations!