Service Support specialist -Tendering

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The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. 

Mission Statement:

Support the mainstream transformer service organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology, determining costs, preparing documentation, and serving key technical resources in the assigned area

Your Responsibilities:

• Write value added 2413 proposals (includes options, alternative, Digital, services ext… ) for mainstream transformers and ensure they are captured in current tools.

• Responsible for all technical, financial (costs and prices) and management aspects of assigned bids/estimates/ proposal

• Review and comment on the customer’s specification and requirements and determine appropriate solution for proposal

• Identifies potential risks in the bids/estimates/quotations, mitigate via clear submission assumptions, inclusions, exclusions, and conditions

• Coordinate reviewing certain legal aspects – Terms and Conditions of Sales as being negotiated with customers.

• Participate on Risk Reviews and internal negotiation

• Communication with Hitachi Energy and external factories for technical and commercial clarifications

• Present proposed solution to Hitachi Energy Sales Team (giving final approval – SOX compliance)

• Support negotiation/clarification during the bidding process. Develop and maintain positive relationships with existing and new customers, and internal stake holders.

• Ensures cross-collaboration within the Sales/WCFE team, and actively promotes collaboration with HUB BU

• Use of judgment and initiative necessary to identify priorities, solve problems, meet schedule, adapt to change and choose the most efficient ways to do the work

• Track proposal status and follow-up with customers. Support local AU 2413 Sales on their allocated states quoting and initiatives as needed.

• Support Market Manager on Sales operations reporting (Reports, analysis, Win/Loss, Forecasting).

• Provides technical and commercial analysis of competitive offers. Lost proposal analysis to obtain better future bidding.

• Provide market intelligence data. Propose process improvements to create a lean tendering process.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 

Your Background: 

• Bachelor’s degree in engineering.

• Increased market share by quoting more / NPS / Data Quality in SFDC. Business ownership with WCFE / Factories / HUB.

• Experience working for APMEA Regional and Local. Standardization of offerings

• Knowledge of Product & System Standard Packages.

• Proficiency in both spoken & written English language is required. 

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