Service Support Specialist

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Job Description:

The opportunity:

Support the PGSV service & spare parts sales and customers throughout the order handling and project execution process.

How you’ll make an impact:

• Experience with SAP/REIWA/ARIBA System. On boarding or registering of suppliers and or customers.

• Order handling in SAP (Booking, follow-up with planning, Order Confirmation, Delivery follow-up, Shipping process.

• Request for quotation from Supplier for equipment required to execute Service order – Mainly Contractors, machinery mobilization such as crane, testing team, transportation, etc.

• Creation of Purchase Requisition’s (PR) and Purchase Order’s (PO) – For Service orders related spares & services.

• Sending purchase orders to suppliers, sub-contractors, factories and request for order acknowledgment (OA).

• Constant tracking / follow up with local service providers. Follow up with local and overseas suppliers for their shipments and ensuring they are delivered on time.

• Liaise with freight forwarders w.r.t to shipments pickup, custom clearance. Invoicing customers in ARIBA system, REIWA and send them to customers for payment processing.

• Process/ Code invoices for payment. Resolve dispute invoices and liaise with accounts for unpaid/due invoices.

• Contact Suppliers if needed. Payment follow-up together with Sales. CCRP creation, follow-up and settlement together with Sales.

• Collection and follow on NPS from customer. Entering time sheets in SAP/REIWA system against projects.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. 

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s degree in electrical engineering preferred. 2-5 years of experience, with a combination of Engineering and Order Handling experience.

• Proven development and maintenance of positive, cooperative, team-oriented relationships with co-workers, supervisors, managers, clients and others in contact with the job.

• Proven interpersonal abilities with peers, colleagues, superiors, customer, suppliers and service providers.

• Knowledge in High Voltage switchgear products & service portfolio - preferred. Basic understanding of Electrical and Mechanical systems.

• Proficiency with CRM and BI tool landscape. Capability to read and understand BOM. Ability to interpret product specifications.

• Good written and verbal communication skills with strong organization and time management. Marketing and Sales acumen (with previous customer-facing experience preferably).

• Ability to handle many proposals simultaneously. Ability to perform data entry for proposals & orders using internal tools.

• Proficiency in both spoken & written English language is required.

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