Service Specialist - VTS

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

As a Service Specialist in the Vision Technology Solutions (VTS) team, you will be responsible for the installation, maintenance, and repair of ZEISS vision care devices. You will work closely with customers to ensure the optimal performance of our products, provide technical support, and deliver exceptional service. This role requires a combination of technical expertise, customer service skills, and a commitment to upholding ZEISS high standards of quality and innovation.
Key Responsibilities & Accountabilities (Tasks & Deliverables):
Installation & Commissioning
• Install and set up ZEISS Vision Care devices at customer sites
• Ensure proper calibration and configuration of equipment to meet ZEISS Standards
Service Operations
• Ensure all service requests are closed within agreed timelines and documented
• Diagnose and resolve technical issues or faults in equipment’s promptly
• Replace defective components and ensure compliance with safety and quality standards
Service Contracts & Maintenance
• Encourage customers to enroll in VTS service contracts to ensure routine service.
• Perform routine preventive maintenance to ensure longevity and optimal performance of ZEISS devices
• To constantly find ways to upbring service revenues for the assigned territory
Collaboration with Internal Teams
• Work closely with sales team for VTS lead generation, and conduct follow-ups for closure
• Share insights regularly with sales team on new updates and share field insights to product management team on design, functionality and serviceability.
Customer Support
• To provide technical support either on-site or remotely, to address operational or technical queries
• Train customers in proper usage of the device and care for the ZEISS devices.
• Maintain strong relationships with customers to ensure satisfaction and loyalty.
• Existing customers usage to be monitored for bringing the best outcomes from VTS devices
Development
• Stay updated on latest ZEISS technologies, products, and service techniques and follow a
culture of continuous improvement and learning.,
• Demonstrate a self-directed high-performance culture and share best practices with team
members to improve overall service quality
Compliance & Safety
• Adhere to ZEISS's safety protocols and industry regulations during all service activities.
• Ensure compliance with warranty terms and service agreements.

Key Skills
Technical Skills

• Troubleshooting and Problem Solving

• Electronics and mechanical aptitude

• Basic Software proficiency

• Network & IT Skills (LAN, Wi-Fi..Etc.)

• Safety practices

Customer Service Skills
Collaboration and Teamwork
Regulatory knowledge of medical devices shall be advantageous.

Preferred Qualifications
• Graduation Certification in electronics or IT-related fields.
• Experience with medical or vision care equipment.
• Multilingual skills (depending on the region).

Your ZEISS Recruiting Team: