Service Specialist - VTS

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

VTS Service Specialist in the Vision Technology Solutions (VTS) team shall be responsible for the installation, maintenance, and repair of ZEISS vision care devices. Should work closely with customers to ensure the optimal performance of our products, provide technical support, and deliver exceptional service. This role requires a combination of technical expertise, customer service skills, and a commitment to upholding ZEISS high standards of quality and innovation.

Service Operations:

• Responsible for closure of service requests for the assigned territory.

• Understand the criticality of the request &maintain timelines for closure as per the protocol

• Maintain necessary documentation of service records and strive for excellence in service rendered.

Revenue Generation

• To be able co-ordinate with sales team of assigned territory for VTS lead generation follow-ups & Closure

• To conduct follow-up calls with install data base to add value on the device usage.

• To follow-up on leads generated in the conferences/ Digital Media/ Lab Yatra

AMC (Service contracts)

• Encourage customers to bring them into VTS service contracts for the assigned territory.

• To conduct preventive maintenance of the VTS devices for the assigned territory

• To constantly find ways to upbring service revenues for the assigned territory

Demos/Application Support:

• To plan, execute VTS demos for the assigned territory

• To maintain records of all VTS demos conducted across India

• Existing customers usage to be monitored for bringing the best outcomes from VTS devices

Development

• Follow a culture of continuous improvement and learning

• Demonstrate a self-directed and high-performance culture

​

Preferred Qualifications

• Graduation Certification in electronics or IT-related fields.

• Experience with medical or vision care equipment.

• Multilingual skills (depending on the region).

• Technical Skills

  • Troubleshooting and Problem Solving

  • Electronics and mechanical aptitude

  • Basic Software proficiency

  • Network & IT Skills (LAN, Wi-Fi..Etc.)

  • Safety practices

• Customer Service Skills

• Collaboration and Teamwork

• Regulatory knowledge of medical devices shall be advantageous.

Your ZEISS Recruiting Team: