Service Relationship Manager-POS-BRANCH BANKING-POS (Point of Sale)
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 01/09/2025
Job Description
Job Description for Service Relationship Manager - POS (Point of Sales)
Designation – Deputy Manager/Manager
- Needs to pick the cases from RISK RCU file on regular basis
- Mark the mail to respective Merchant/PSM/PRM/ASM/Branch with transaction details
- Connect with Merchant over the call arrange required docs
- Post initial checks docs to be presented RCU team
- Follow ups with team & coordination with merchant in case any other requirement till payment released
- Processing refund basis merchant & RCU team confirmation
- Before releasing the payment checking Chargeback history & highlighting the status to RCU & OSG in case any outstanding found.
- Maintain the feedback in excel file
- Regular circulation of hold cases details to sales team
- TID deactivation SR has to be raised on RCU team confirmation.
- Warning mailers to be issued for Cash funding cases.
- Sales and revenue through service, cross sell (Insurance & Loan) and enhanced customers experience.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
Services you might be interested in
File Your ITR Now
Don’t wait for the deadline to stress you out!
Smart, fast, and reliable ITR filing for 2024-25. Submit your details today.