Service Relationship Manager-Branch Banking-Branch Banking
Kotak Mahindra Bank
3 - 4 years
Bengaluru
Posted: 3/18/2025
Job Description
Job Role
- Handling personalized service requests of Privy Program- Branch Optima customers
- Enhanced customer experience given to Privy Program- Branch Optima customers
- Maintaining reports, MIS as prescribed
- Ensuring strict adherence to regulatory and internal approved prescribed requirements for this customer segment
- Coordination with CPC/RPC/Investment desks for account opening of Prime customers
- Execute documentation within prescribed compliance norms - ensure all documents are first pass
- Managing complaints of customers and ensuring their resolution within TAT
- Ensure targets on Cross Sell, Product Holding, ReKYC, Digital Scores are met
- Ensure customer coverage targets are met
- 100% adherence to compliance and laid down process
Job Requirements
- Excellent written and oral communication skills with customer service orientation
- 3-4 years of experience
- Courteous and polite.
- Good Knowledge of Microsoft Excel
- Understanding of banking norms and processes
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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