Service Quality Strategist

You’ll be our 

Service Quality Strategist 

You’ll be based at 

IBC Knowledge Park, Bengaluru

You’ll be aligned with 

Lead of Service Quality & Planning 

You’ll be joining our 

Service Quality & Planningteam

What you’ll do at Ather

• Ensure retail partners achieve maximum first-time-right resolutions.

• Analyze service-quality deficiencies, build a TNI database, and drive closure with the training team.

• Equip each retail partner with the correct knowledge, tools, and ensure nationwide calibration consistency.

• Lead productivity, SOP-adherence and “Tech Tuesday” service-quality initiatives.

• Drive projects to reduce NPS detractors and minimize warranty escalations, revisits, and RSAs.

• Own continuous-improvement programs—5S, Kaizen, diagnostic-tool deployment and usage management.

• Manage DMS activation for warranty and CAFV, and drive claims to timely closure.

• Coordinate parts shipments and manage battery rework/replacement operations end-to-end.

Here’s what we’re looking for

• Strong background in service-operations and quality management (NPS, SOPs, root-cause analysis)

• Advanced data‐analysis skills (Excel, BI tools) and ability to translate insights into action

• Proven track record in training‐needs analysis, curriculum design and “train-the-trainer” delivery

• Familiarity with Lean/Six-Sigma methods (5S, Kaizen) and change‐management experience

• Hands-on diagnostic tooling expertise, calibration best practices, and basic battery-systems knowledge

• Experience with warranty/claims workflows (DMS/ERP), logistics coordination and vendor management

• Strong project‐management skills: planning, prioritization, stakeholder engagement and risk mitigation

• Excellent written/verbal communication, negotiation and cross-functional collaboration skills

• High attention to detail, data integrity mindset and bias for end‐to‐end accountability

What you bring to Ather

• Bachelor’s degree in Engineering

• 5+ years of after-sales service, quality or operations experience—ideally in automotive or EV domains

• Prior exposure to continuous‐improvement frameworks and multi‐stakeholder program delivery

• Passion for customer‐centricity, process excellence and building scalable service models