Service Project Manager

Ritz & Muse is the preferred aggregator and solutioning partner for handpicked premium European, American and Indian brands providing high quality products with excellent workmanship. Few of the companies we are associated with are Aditya Birla (Eternia System windows),Hunter Douglas(Blinds & Ceilings) , BenQ (Switchable Film),Ligman (Facade Lights), Greenlam (Mikasa - Flooring / Decowood - Veneers) & Phifer (Insect Screen).

Key Responsibilities

Project Planning & Execution

• Plan, execute, monitor, and close service projects as per defined scope, timelines, and budgets
• Develop detailed project plans, schedules, and resource allocation
• Track project milestones and deliverables

Client & Stakeholder Management

• Act as the primary point of contact for clients during project execution
• Manage client expectations and communicate project progress, risks, and changes
• Ensure adherence to service contracts and SLAs

Team & Vendor Coordination

• Coordinate with internal teams such as operations, design, procurement, and finance
• Manage external vendors, contractors, and service partners
• Ensure timely availability of materials, manpower, and services

Quality, Cost & Risk Management

• Ensure quality standards and service benchmarks are met
• Monitor project costs and control budget overruns
• Identify project risks and implement mitigation strategies

Documentation & Reporting

• Prepare and maintain project documentation, reports, and MIS
• Track KPIs, service performance metrics, and post-project evaluations
• Ensure proper handover and project closure documentation

Compliance & Safety

• Ensure compliance with company policies, legal requirements, and safety standards
• Implement best practices in service delivery and project governance

Skills & Competencies

• Strong project management and organizational skills
• Excellent client-facing and communication abilities
• Experience in service delivery, operations, or execution-based projects
• Proficiency in project management tools (MS Project, Primavera, Excel, or similar)
• Strong problem-solving and decision-making skills
• Ability to manage multiple projects simultaneously

Qualifications

• Bachelors degree / Diplome in Engineering, Management, or a related field

Key Performance Indicators (KPIs)

• On-time project delivery
• Budget adherence
• Client satisfaction scores
• Quality and SLA compliance