Service Process Coordinator

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information.

Responsibilities:

• Prepare and maintain daily MIS.
• Handle Vendors to ensure no disruption of card association process.
• Should be able to work with minimal supervision by the immediate manager.
• Should be flexible to work in extended hours at the time of high volumes.
• Should be open to work on weekends (Sat/ Sun) as this is for UAE region.
• Take ownership in completing the task with minimal supervision and should be responsible for the allocated work.

Qualifications:

• 0-2 years relevant experience.
• Knowledge in Cards flow (Debit / Credit) is preferred.
• Proficient with Microsoft office - Excel / Word / PPT.
• Credit card servicing/processing experience preferred.
• Good communication skill is preferred.

Education:

• Bachelor's degree is required.