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Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your roleEnsuring services meet standards; monitor performance; and drive improvementsService Delivery Management: Ensuring services are delivered efficiently and effectively; meeting agreed-upon standards and requirements.Coordinating with departments:Working with various departments to ensure seamless service delivery and address any interdependencies.Your profile6 to 10 years experience in Service ManagementMonitoring service performance:Tracking key performance indicators (KPIs) to identify areas for improvement and ensure services are meeting expectations.Identifying and resolving service-related issues promptly to maintain service quality and customer satisfaction.Client relationship management:Building and maintaining strong relationships with clients to understand their needs and ensure services align with their expectations.What will you love working at CapgeminiCapgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global ExposureFocus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support SystemCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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