Service Officer-BRANCH BANKING-Branch Banking
Kotak Mahindra Bank
5 - 10 years
Mumbai
Posted: 29/10/2025
Job Description
We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Responsibilities: Manage cash and non-cash transactions efficiently and accurately Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing Provide general banking information and resolve customer queries promptly Maintain high standards of speed and accuracy in all transactional processes Identify and promote cross-selling opportunities for other banking products and services Ensure a positive and professional customer experience to foster loyalty and referralsAbout Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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