Service Officer - Corporate Employee Solutions-Corporate Employee Solutions-Regional sales
Kotak Mahindra Bank
5 - 10 years
Gurugram
Posted: 02/07/2025
Job Description
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Service Officer – Salary2Wealth
| Department | Retail Liabilities- Corporate Salary |
| Location | |
| Number of Positions | |
| Reporting Relationships | Service Delivery Officer(SO/SDO) |
| Position Grade | M1/M2 CTC – 4 Lacs |
|
|
- Responsible for servicing corporates having salary relationship with the bank
- Ensuring smooth salary requests of corporates are processed.
- Processing customers request for account maintenance
- Getting customers to become digitally active.
- Conduct Parichay desk in corporate and meet customers/KDMs
- Responsible for sharing account opening details with the corporates post the accounts are certified
- Ensuring all complaints are resolved and closed within TAT
- Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank
- Managing customer & corporate complains & providing end to end resolution.
- Responsible for moving corporates to Net IT platform for automations of salary uploads
- Good communication and problem-solving skills
- Self-starter and energetic individual
- Ability to take directions from multiple managers
- Basic data entry knowledge.
- Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
- Candidate should be confident and a team player
- Graduate with 1 years of relevant experience (in Corporate/Institutional Sales preferred)
|
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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