Service Now

TCS Hiring !!!

Role: Service Now

Exp: 6-10 Years

Location: Chennai

JD

Skills

At least 4-6 years experienced in ServiceNow Development & Support Team with hands-on experience in developing, maintaining and enhance applications on the ServiceNow ITSM platform (help desk/service management)

Demonstrate expert knowledge of ServiceNow toolset and integrations with related systems.

ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).

Provide technical assessments, written documentation and technical expertise.

Be available for on-call rotation to support any production issues impacting ServiceNow or its related systems within the enterprise.

Good knowledge of CMDB, Discovery, MID Server Architecture, Probes, Sensors, Identifiers.

Knowledge of Infrastructure / Networking.

Analyse client environment's current state, maturity and complexities, and advise on best practice solutions.

Communicate with the client on all aspects of initiated work in a clear and concise manner

Communicate all project updates, possible timeline deficiencies, problems, issues or events that could affect the overall project deliverables to customers on behalf of the team

Participate in internal or customer meetings as required adding value where and when required.

Good communication, written and documentation skills to gather requirements from customers, process owners and end users

Manage Team performance and collaboration