Service Now ITSM Developer

• 5+ years of experience working with ITSM solutions in an enterprise environment
• 3+ years of ServiceNow developer experience/ development / implementation
• Experience with creating ServiceNow modules, applications , catalog items and workflows
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP  
• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Strong communication, Strong presentation and writing skills
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Workspaces , Portal development, Knowledge Management , or other ITSM application.
• Experience with extending the ServiceNow schema to custom applications
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications
• Understands technical and functional design requirements related to ServiceNow
• Create and manage scripts and workflow
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• A fundamental understanding of ITSM, ITIL or CMDB
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• ServiceNow Clone & Version Upgrade experience
• KB article development/enhancement experience
• Certified ServiceNow Administrator , Certified ServiceNow Developer and Certified ServiceNow Imp lementation Specialist is advantage
• Superior attention to detail with excellent written and verbal communication skills
• Ability to understand complex business needs and adapt appropriately
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform
• ITIL v3/v4 Certification or equivalent practical experience
• Ability to provide ServiceNow customization and configuration including but not limited to scripting, workflow administration, report setup, module customization, data imports and third-part software integration
• Conducts / participates in user inclusive story / requirement gathering sessions
• Works from definition of interface to completed designs
• Works with developers to assure design quality and functional capabilities realized

Desired Certifications

• ServiceNow Fundamentals
• Certified System Administrator / Certified System Developer
• Certified ServiceNow Implementation Specialist 
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