Service now Developer

Experience: 512 Years

Location: Pan India

Job Description:

We are looking for an experienced ServiceNow ITOM Consultant with strong expertise in Discovery and Service Mapping to design, implement, and maintain ITOM solutions that ensure accurate CMDB data and end-to-end service visibility.

Roles & Responsibilities

• Implement and configure ServiceNow Discovery (Horizontal & Vertical Discovery).
• Design, develop, and maintain Service Mapping (Top-down & Pattern-based) for business services.
• Ensure CMDB health by managing identification rules, reconciliation, and data normalization.
• Create and manage Discovery Patterns , probes, sensors, and schedules.
• Integrate ServiceNow Discovery with cloud platforms (AWS/Azure/GCP) and on-prem infrastructure.
• Troubleshoot Discovery and Service Mapping issues and optimize performance.
• Collaborate with infrastructure, network, and application teams to onboard services.
• Support ITOM processes including Event Management, CMDB Governance, and Impact Analysis .
• Prepare technical documentation and provide knowledge transfer.

Mandatory Skills

• Strong hands-on experience in ServiceNow ITOM Discovery & Service Mapping
• Good knowledge of CMDB, CSDM framework , and data models
• Experience with MID Server , credentials, and network configurations
• Proficiency in JavaScript, Glide APIs
• Understanding of Windows, Linux, Unix, Network & Cloud environments
• Experience with Pattern-based Discovery & Mapping

Good to Have

• Experience in ITOM Event Management
• ServiceNow ITOM certification
• Exposure to DevOps, CI/CD tools
• Scripting experience (PowerShell, Bash, Python)