Service now Architect

Role Overview:

We are looking for an experienced ITOM, CMDB & ITAM Architect to design and implement enterprise-level solutions that optimize IT operations, asset management, and configuration data accuracy. The ideal candidate will have strong expertise in ServiceNow or similar platforms, with a deep understanding of ITIL processes and best practices.

Key Responsibilities:

• Architecture & Design:
• Define and implement architecture for CMDB , ITOM , and ITAM modules.
• Design scalable solutions for Discovery , Service Mapping , Event Management , and Asset Management .
• Implementation & Integration:
• Configure and customize CMDB, ITOM, and ITAM modules on ServiceNow or equivalent platforms.
• Integrate CMDB with ITSM, ITAM, procurement, and financial systems.
• Governance & Compliance:
• Establish CMDB governance, data quality standards, and reconciliation processes.
• Implement ITAM policies for license compliance, audit readiness, and cost optimization.
• Monitoring & Optimization:
• Develop dashboards for CMDB health, ITOM performance, and asset utilization.
• Optimize discovery schedules, service mapping accuracy, and asset lifecycle processes.
• Stakeholder Collaboration:
• Work with IT and business teams to gather requirements and deliver solutions.
• Provide technical leadership and guidance to implementation teams.

Required Skills & Qualifications:

• Experience: 1012 years in ITOM, CMDB, and ITAM domains, with at least 5 years in architecture/design roles.
• Technical Expertise:
• Strong knowledge of ITIL framework and best practices.
• Hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, Event Management, ITAM (SAM/HAM) .
• Proficiency in integrations, workflows, and automation.
• HLA, Cloud cost management, Metric Intelligence, Event management (good to have), CSDM, etc.. and ITAM also in CMDB/ITOM
• Soft Skills:
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred Certifications:

• ServiceNow Certified Implementation Specialist (Discovery / ITOM / ITAM)
• ITIL Expert or Managing Professional
• SAM Professional or equivalent

Notice Period-

CTC-

ECTC-

Architect Experience-

Current location-