Service Now Architect

Job Description

Service Now Architect

Role Overview

The ServiceNow Architect is responsible for designing, governing, and evolving the ServiceNow platform to align with business objectives and enterprise IT strategy. This role ensures scalable, secure, and best-practice implementations across ITSM and other ServiceNow modules.

Key Responsibilities

• Define the overall ServiceNow architecture, roadmap, and technical standards
• Design scalable solutions across ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, and CMDB
• Act as the primary technical authority for ServiceNow platform decisions
• Lead platform governance, upgrade strategy, and instance management (dev/test/prod)
• Ensure adherence to ServiceNow best practices, performance, security, and compliance standards
• Collaborate with business stakeholders, enterprise architects, and delivery teams to translate requirements into technical designs
• Review and approve solution designs, integrations, and customizations
• Mentor developers and provide technical leadership across projects
• Support presales, solutioning, and RFP responses when required

Required Skills & Experience

• 8+ years of IT experience with 5+ years on ServiceNow platform
• Strong expertise in ServiceNow architecture, data model, CMDB, and integrations
• Hands-on experience with enterprise-scale ServiceNow implementations
• Experience with REST/SOAP integrations, SSO, LDAP, and MID Server
• Strong understanding of ITIL processes and service management frameworks

Certifications (Preferred / Required)

• ServiceNow Certified Technical Architect (CTA) preferred
• ServiceNow Certified Implementation Specialist (ITSM or other modules)
• ITIL v3/v4 certification