Service Now Administrator

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Note

4 days office/1 day remote @ Chennai

Immediate Joiner / Serving Notice Period

exp with ServiceNow Admin is must

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Position Description:

Employees in this job function are focused on developing and maintaining reusable software components that serve the needs of product developers in the organization. They are responsible for designing, implementing, integrating and maintaining the underlying infrastructure and software applications that support developer productivity and self-service. Key Responsibilities: 1. Collaborate with enterprise architects, software architects, software engineering teams, etc. to design the platform infrastructure and tools encompassing servers, networks, storage, databases, cloud services, etc. 2. Implement and manage the infrastructure that supports the platform tools and ensuring that upgrades, security patches and other performance improvements are regularly performed. 3. Evaluate cloud providers, containerization solutions and other complex technologies to deeply understand the configurations available and create abstractions of common configurations that can be utilized easily by application teams for their workloads 4. Write and execute automated Infrastructure as Code scripts and utilize processes like CI/CD to streamline and automate how the platform infrastructure is provisioned, configured and managed to improve consistency, traceability and repeatability 5. Integrate performance and monitoring best practices including QoS and SLA metrics to scale platform applications and managed services automatically due to demand. 6. Incorporate security and disaster recovery best practices into the infrastructure applications by integrating access control, identity management, logging/monitoring, public/private network configurations, data encryption, storage backup and disaster recovery, etc. 7. Facilitate the integration of enterprise managed software configurations into deployment pipelines managed by application teams to ensure approved configurations and best practices around security, networking, logging & monitoring, performance & scale, etc. are applied 8. Advocating feedback with service providers and developers, to ensure the platform continues to grow and evolve to meet their needs

Experience Required:

Engineer 3 Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang. 6+ years in IT; 4+ years in development

Experience Preferred:

We are looking for a seasoned ServiceNow Platform Administrator with deep expertise in managing enterprise-scale ServiceNow environments. This role involves platform governance, operations management, upgrades, and stakeholder collaboration to ensure optimal performance and alignment with business objectives. The ideal candidate will be CSA certified, experienced in best practices, and capable of working in a global support model with shift flexibility. ServiceNow Certified System Administrator (CSA) mandatory. 6+ years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations. Strong expertise in instance management, cloning, patching, and upgrades. Core platform tables and data management. Integration design and troubleshooting (REST, SOAP, APIs). Proven experience in stakeholder collaboration and operations management. Familiarity with ITIL processes and enterprise governance standards. Ability to work in shifts if required for global support. Excellent communication and documentation skills.

Additional Information :

Platform Administration & Governance: Manage multiple ServiceNow instances (Production, Non-Production, Development) ensuring stability and compliance. Perform instance cloning, patching, upgrades, and maintain version alignment across environments. Implement platform best practices for performance, scalability, and security. Stakeholder Collaboration & Operations Management: Act as a primary liaison between IT teams, business stakeholders, and ServiceNow developers. Gather requirements, provide technical guidance, and ensure smooth delivery of platform enhancements. Manage day-to-day operations, including monitoring, troubleshooting, and incident resolution. ServiceNow Development & Configuration Support: Assist development teams with customizations, scripting, and configuration. Maintain core platform tables, data integrity, and schema changes. Integrations & Automation: Configure and maintain integrations with third-party systems using REST, SOAP, and MID Servers. Implement automation workflows and orchestration for operational efficiency. Upgrades & Continuous Improvement: Plan and execute ServiceNow upgrades with minimal disruption to business operations. Conduct impact analysis, regression testing, and post-upgrade validation. Compliance & Security: Ensure adherence to ITIL processes, governance standards, and security compliance. Manage access controls, roles, and permissions across instances. Documentation & Knowledge Management: Maintain comprehensive documentation for platform configurations, integrations, and operational procedures. Provide training and guidance to internal teams on platform best practices.