Service Now Admin

Area(s) of responsibility

About us :Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified
CKA Birla Group, Birlasoft with its 12,200+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Responsibilities
•    Develop, configure, and improve core and custom applications in ServiceNow.
•    Work closely with business and IT teams to understand and implement ITSM processes.
•    Create and maintain system design and technical documentation.
•    Troubleshoot and resolve issues in ServiceNow and provide end-user support.
Required Skills
•    Proficiency in ServiceNow platform development and administration.
•    Strong knowledge of JavaScript, HTML, CSS, and web development tools.
•    Experience with IT Service Management (ITSM) processes.
•    The candidate must have a Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Skills
•    Familiarity with Agile and Scrum methodologies.
•    Experience with RESTful and SOAP web services.
•    Knowledge of AngularJS, Bootstrap, or other JavaScript frameworks.
•    Understanding of database design and SQL.
•    Experience with IT Operations Management (ITOM) processes.
•    Knowledge of IT Business Management (ITBM) processes.
•    Familiarity with ServiceNow's Service Portal.
•    Experience with cloud technologies like AWS, Azure, or Google Cloud.
•    Understanding of ITIL processes.
•    Excellent problem-solving and analytical skills.
Required Experience
3-5yrs