Service Max support engineer

Job Title: Service Max support engineer(L2 / L3)

Experience: 4+Years

Location: Mumbai/Pune

Job Type: Contract

Shift:Rotational Shifts (including weekend support when required).

Job Summary:

We are looking for an experiencedService Max Support Engineerwith 4+ years of hands-on experience to provide L2 and L3 production support. The candidate should have strong troubleshooting skills, be comfortable working in rotational shifts, and be available for weekend support based on business requirements.

Key Responsibilities:

• Provide L2 & L3 supportfor ServiceMax applications in production and non-production environments.
• Troubleshoot and resolve incidents, service requests, and problem tickets within defined SLAs.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Support integrations between ServiceMax, Salesforce, and third-party systems.
• Work closely with business users and stakeholders to understand issues and provide effective solutions.
• Handle deployments, data fixes, configuration changes, and enhancements as needed.
• Monitor system performance and proactively identify potential issues.
• Participate in release management and support during deployments.
• Prepare documentation for known issues, SOPs, and knowledge base articles.
• Coordinate with cross-functional teams for issue resolution.

Technical Skills Required:

• 4+ years of IT experience with strong hands-on expertise in ServiceMax.
• Good understanding of Salesforce platform(Apex, Triggers, SOQL, Flows, Lightning components basic to intermediate level preferred).
• Experience in handling ServiceMax modules such as Work Orders, Service Contracts, Installed Base, Preventive Maintenance, etc.
• Knowledge of integrations (REST/SOAP APIs), middleware, and data migration tools.
• Experience with debugging, logs analysis, and performance tuning.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Basic knowledge of SQL and data handling.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication skills (verbal and written).
• Ability to work independently and in a team environment.
• Flexible to work in rotational shifts and provide weekend/on-call support when required.

Preferred Qualifications:

• ServiceMax or Salesforce certifications (preferred).
• Experience in field service management domain.
• Exposure to DevOps and release management processes.

About Timus Consulting services:

Timus Consulting is a leading EnterpriseTech and Business Consulting firm, providing an extensive array of services including Governance, Risk Management, and Compliance (GRC) solutions, Software Development, Enterprise Resource Planning (ERP) solutions, Cloud Consulting, Artificial Intelligence (AI) solutions, and Managed Services.

For more details visit: www.TimusConsulting.com

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Timus as one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.