Service Manager-Corporate Employee Solutions-CORPORATE EMPLOYEE SOLUTIONS-Service - Non Branch Banking
Kotak Mahindra Bank
3 - 5 years
Gurugram
Posted: 22/08/2025
Job Description
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Service Manager – Salary Account Solutions
| Department | Retail Liabilities- Corporate Salary |
| Location | Pan India |
| Number of Positions | |
| Reporting Relationships | Zonal Manager |
| Position Grade | M4/ M5 |
|
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- Manage service and operation for Corporate Salary Location/Zone
- Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues
- Responsible for ensuring that all auditable points are recorded and maintained as per the process.
- Responsible for the location’s Net Promoter Score (NPS), taking corrective measure to ensure NPS target achieved month on month.
- Creation/ resolution of SR’s and management of customer issues in Siebel. SR’s need to be resolved within TAT.
- Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer
- Responsible for moving corporates to Net IT platform for automations of salary uploads.
- Ensuring that mails coming from corporates are handled promptly
- Handling of TOP 25 corporates with a relationship of more than 5 crores. Visiting the corporates with Service officer or sales team.
- Needs to remain in touch with the corporate KDMs/ Key people to help them in service issues/ coordinate salary upload
- Good communication and problem-solving skills
- Self-starter and energetic individual
- Leadership skills like team development, team motivation.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customer
- Ability to take directions from multiple managers
- Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
- Adhere to KYC, service quality, Information Security and audit norms laid down as per Bank policies
- Graduate with 3-5 years of relevant experience (in Corporate/Institutional Sales preferred)
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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