Service Manager-BRANCH BANKING-Service

Kotak Mahindra Bank

5 - 10 years

Hyderabad

Posted: 29/10/2025

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Job Description

We are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Service Manager will also be responsible for team supervision, complaint resolution, and maintaining high service scores. Responsibilities: Manage and improve service scores of the branch Oversee day-to-day branch operations ensuring smooth functioning Ensure strict adherence to compliance, audit, and regulatory requirements Authorize and verify system inputs by SO/SDO/RO for customer transactions and service requests Manage branch lobby and customer queues to enhance service delivery Handle cash operations including foreign exchange (FX) and traveler’s cheques (TCs) within branch limits Resolve customer complaints within defined turnaround times (TAT) Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC Guide and monitor team members to maintain operational efficiency and service quality

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

Service Manager-BRANCH BANKING-Service

Kotak Mahindra Bank

Job Description

About Company

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