Service Manager
Wipro
5 - 10 years
Gurugram
Posted: 3/23/2025
Job Description
Job Description
Job Role & Responsibility/Designation
Quality and Process Excellence Consultant
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Delivery Process/ Function Name
Quality
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Educational Qualification
B.Sc. / BE / B Tech/ MBA/ B.Stat
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Service Manager( Certified Green belt- Business Excellence(Quality))
The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.
High Level Responsibility area
- Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
- Provides analytics support to Business Leaders both onshore and offshore.
- Drives a continuous improvement culture
- Manages the innovation/ idea generation platform “MERCURI”
- Facilitates Process Improvement trainings
- Supports the business with Quality/Operational excellence initiatives.
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Experience ( Minimum)
- · Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering
- · Exposure to ISO, CMMi or COPC will be added advantage
- · Consulting experience in Shared Services Set up/BPO space is desirable
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Education:
- Graduate in any stream
- Green Belt/ Black belt certified
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Required Experience
- 5+ years of work experience
- Total work experience of 5 years or more (after Graduation in any discipline)
- Relevant / industry work experience of 3 years or more
- Maximum experience should not exceed 8 years.
- Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
- Experienced in managing multiple project teams simultaneously
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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