Service Manager - Priority-PRIORITY-Regional sales
Kotak Mahindra Bank
5 - 10 years
Mumbai
Posted: 01/09/2025
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Job Description
Principal Responsibilities:
- Handle personalized service requests of Privy ( HNI ) customers and deliver TAT.
- Ensure strict adherence to regulatory requirements for Privy customer segment.
- Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Privy customers.
- Manage complaints and ensure resolution within TAT.
- Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
- Deliver performance on service-quality scorecard
Skills and Requirements:
- Excellent communication skills with customer service orientation
- Courteous, patient and polite
- Team player
- Knowledge of Microsoft Excel
- Understanding of banking norms and processes
- Minimum qualification – Graduate
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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