Job Portal Logo
LoginSign Up
🔔 FCM Loaded

Service Manager

Cognizant

5 - 10 years

Hyderabad

Posted: 27/10/2025

Getting a referral is 5x more effective than applying directly

Job Description



Job Summary

The Service Manager role is crucial for overseeing the seamless operation of our IT services ensuring alignment with business objectives. With a focus on JCL DB2 and Cobol the candidate will manage service delivery optimize processes and enhance customer satisfaction. Experience in Retail Banking is a plus contributing to the development of innovative solutions in a dynamic work environment.


Responsibilities

  • Oversee the delivery of IT services ensuring they meet business needs and performance targets.
  • Coordinate with cross-functional teams to ensure seamless integration and operation of services.
  • Develop and implement service improvement plans to enhance efficiency and effectiveness.
  • Monitor service performance metrics and take corrective actions when necessary.
  • Provide technical expertise in JCL DB2 and Cobol to support service delivery.
  • Collaborate with stakeholders to identify and address service-related issues.
  • Ensure compliance with company policies and industry regulations.
  • Manage service-related documentation and maintain accurate records.
  • Facilitate communication between technical teams and business units.
  • Drive continuous improvement initiatives to optimize service delivery processes.
  • Support the development of innovative solutions in the Retail Banking domain.
  • Ensure customer satisfaction by addressing service-related inquiries and concerns.
  • Contribute to the companys purpose by delivering high-quality IT services that impact society positively.

    • Qualifications

  • Possess strong technical skills in JCL DB2 and Cobol.
  • Have experience in Retail Banking which is considered an advantage.
  • Demonstrate excellent problem-solving and analytical skills.
  • Exhibit strong communication and interpersonal abilities.
  • Show proficiency in managing cross-functional teams.
  • Display a commitment to continuous improvement and innovation.
  • Understand industry regulations and compliance requirements.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

    Services you might be interested in

    Improve Your Resume Today

    Boost your chances with professional resume services!

    Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.

    getmereferred logo Know more