Key Responsibilities

Lead and manage end-to-end customer service operations for electronic equipment

Oversee installation, inspection, testing, and commissioning at customer sites
Ensure timely resolution of service issues, escalations, and technical challenges
Review and verify BOQs, BOM and cost estimates, and invoices for accuracy and compliance
Coordinate with sales, projects, procurement, and finance teams for smooth execution
Manage key stakeholders including customers, vendors, and internal teams
Conduct site audits, service quality checks, and preventive maintenance reviews
Prepare service performance reports, documentation, and management updates
Define service benchmarks (MTBF, MTTR) and track the same across the sites.
Mentor and guide service engineers to ensure high service standards

Required Qualifications & Experience

B.E./B. Tech in Electronics & Communication Engineering
Minimum 6-7 years of hands-on experience in handling, installation, and maintenance of electronic equipment
Proven experiences in managing service teams and customer accounts
Strong exposure to field operations, inspections, and commissioning activities

Skills & Competencies

Excellent communication, presentation, and interpersonal skills(English and Hindi)
Strong stakeholder and relationship management capabilities
Sound commercial understanding including BOQ, estimates, and invoicing
Strong problem-solving, decision-making, and leadership skills
Ability to handle escalations and work under pressure

Location: Delhi/Gurgaon/Pune/Chennai

Service Manager