Service Management

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

TCS Hiring Service Management

Experience Range:  - 5 To 8 Yrs

Job Locations: Chennai

Job Description:

Must-Have

1.      Knowledge on Service Design, Service Transition, Service Operations & CSI

2.      Experience in handling Problem management, Change management, Service Level Management, Capacity Management, Knowledge Management, Availability Management

3.      Good exposure to MS office tools

4.      ITIL Foundation Certification

5.      Must have reporting capabilities and ability to present the reports

6.      Must have strong communication skills along with email etiquette

7.      Should be proactive thought process oriented

8.      Strong team player

9.      Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage

Good-to-Have

1.      Good understanding on Service Management Processes

2.      ITIL Intermediate & Expert level certification

3.      Basic knowledge on Lean, Six Sigma & other quality process

4.      Exposure in preparation on process documents, SOP etc