Service Management

TCS

4 - 12 years

Chennai

Posted: 11/27/2024

Job Description

Perform Change, Problem, Request and Service Level Management tasks 

Prepare Change, Problem, Workorder and SLA reports 

Analyse trends and perform Continual Service Improvement tasks 

Liaise with Customer on Daily / Weekly status of service over Calls /Mails 

Coordinate with Technical Support teams 

Process KT to Technical Support teams 

Liaise with SDMs / PMO during internal audits and reviews 

Requirements:  

ITIL v3 Foundation certified (minimum) 

Good communication skills 

MS Office suite expertise (Excel, macros) 

Familiarity with BMC Remedy tool (or equivalent) 

Previous work experience preferred (Monitoring, SD, IM/CM/PM/SLM/CSI) 

Location

Chennai

Job Function

IT INFRASTRUCTURE SERVICES

Role

Analyst

Job Id

339674

Desired Skills

Service Management

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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