Service Management
TCS
5 - 10 years
Bengaluru
Posted: 21/10/2024
Job Description
Inviting Applications for Service Management
Job Title: Service Management
Experience: 10 to 15 Years
Location: Bangalore
- Monitoring dashboard & Triggering bridge in case of outage
- Ensure right stakeholder is in call, make a note in the call and communicate to right stakeholder/customer with proper articulation (Good English).
- Strong understanding of basic operational best practices such as monitoring, alerting, deployment and change policies
- Confidence to drive and manage large conference calls and also Experience dealing with customers during issue resolution and operating under pressure
- Excellent communication skill to drive routine communication of status to senior management and customer
- ITIL Certifications
- Strong understanding of CM, PM & AM process
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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