Service Management

TCS Hiring !!!

Role: Service Management

Exp: 5-8 Years

Location: Chennai/Kolkata

JD

Responsibilities:

• Perform Change, Problem, Request and Service Level Management tasks
• Prepare Change, Problem, Workorder and SLA reports
• Analyse trends and perform Continual Service Improvement tasks
• Liaise with Customer on Daily / Weekly status of service over Calls /Mails
• Coordinate with Technical Support teams
• Process KT to Technical Support teams
• Liaise with SDMs / PMO during internal audits and reviews

Requirements:

• ITIL v3 Foundation certified (minimum)
• Good communication skills
• MS Office suite expertise (Excel, macros)
• Familiarity with BMC Remedy tool (or equivalent)
• Previous work experience preferred (Monitoring, SD, IM/CM/PM/SLM/CSI)