Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Chennai and should have a minimum of 3 years of experience in Infrastructure Service Management. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors. - Ensure high levels of commitment and enable the strategic agenda. - Provide support in the delivery of programs, projects, or managed services. - Assist in managing and resolving any issues or escalations. - Collaborate with cross-functional teams to ensure successful project delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of service management principles and best practices. - Experience in managing and coordinating projects. - Excellent communication and interpersonal skills. - Good To Have Skills: Experience with ITIL framework. - Knowledge of incident management and problem management processes. - Familiarity with service level agreements (SLAs) and service level management. - Ability to analyze data and generate insights for process improvement. Additional Information: - The candidate should have a minimum of 3 years of experience in Infrastructure Service Management. - This position is based at our Chennai office. - A 15 years full-time education is required.