Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Site Reliability Engineering
Good to have skills : Service Integration and Management (SIAM)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

We are seeking an experienced SRE Observability Engineer to join our team and lead the development, enhancement, and extension of SRE driven observability and alerting platforms for our global clients. As an SRE Observability Engineer, your role will be build, enhance and maintain best in class observability platforms that can effectively monitor the full technology stack for cloud and on-prem systems. An SRE Observability Engineer will play a pivotal role in shaping the evolving needs of our customers including instrumentation of Service Level Indicators and Objectives (SLI/SLO) and development/enhancement of SLI/SLO driven observability dashboards and alerting. Key Responsibilities Gather and analyze logs, metrics and traces from operating systems, infrastructure and network as well as applications to assist in performance tuning and fault finding Implement, enhance and maintain observability and alerting capabilities, especially that are built on SLI/SLO/Error Budget Analyze an existing observability and alerting platform and identify how it can be further improved Help build our unified observability stack using various observability tools Improve automation and increase the systems self-healing capability. Build monitoring that alerts on symptoms rather than on outage Qualifications Bachelors or Masters degree in Computer Science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience Required Experience Overall 5-8 years of working experience 3-5 years of development (including developing complex custom metrics) and enhancement experience with monitoring tools such as Dynatrace, AppDynamics, New Relic, Prometheus, Splunk, Sensu, Nagios, DataDog etc. Very good understanding and strong working knowledge of monitoring pillars such as logs, metrics and traces Good working understanding of monitoring Cloud Platforms AWS, Azure and GCP Good to have experience Prior experience of implementing SLI/SLO/Error Budget driven observability and alerting Strong proficiency with Cloud Platforms Experience programming with one or more of the following: Python, Go, Java/Scala, C or C++. Experience with J2EE, NoSQL/SQL Datastore, Spring Boot, GCP/AWS/Azure & Docker/K8 in developing multi-tier applications. Overall good understanding of SRE principles and practices