Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Incident Management
Good to have skills : Infrastructure Service Management, Service Integration and Management (SIAM)
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate or above

Summary: As an Application Tech Support Practitioner, you will be responsible for acting as the interface between the client and the system or application. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, using exceptional communication skills to keep world-class systems running. Ensure that all changes go through the approver quality requirements and approvals before implementation. Convenes Preparatory CAB with suppliers and chairs client CAB meetings to the expectation. Gathering appropriate information based on the type of change being investigated. Associating related CIs, incidents, and services to the change request. Providing status updates to requesters. Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining, and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task. Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress. Conducting post-implementation reviews to validate the results of the change request. Professional & Technical Skills: - Must To Have Skills: Strong experience in incident management. - Good To Have Skills: Experience in infrastructure service management and service integration and management (SIAM). - Solid understanding of ITIL framework and processes. - Excellent communication and interpersonal skills. - Ability to work collaboratively with cross-functional teams. - Strong analytical and problem-solving skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in incident management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.