Service Management Lead

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduation

Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring customer satisfaction. Roles & Responsibilities: - Lead the delivery of programs, projects, or managed services. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. - Oversee the successful delivery of services and ensure customer satisfaction. - Engage with multiple teams and contribute to key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Responsible for team decisions. - Manage and collaborate with the team to perform effectively. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of service management principles and best practices. - Experience in managing and delivering IT services. - Knowledge of incident, problem, and change management processes. - Excellent communication and interpersonal skills. - Ability to analyze complex situations and provide effective solutions. - Experience in leading and managing teams. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management. - This position is based at our Pune office. - A Graduation degree is required.