Service Management Lead
Accenture
5 - 10 years
Indore
Posted: 01/05/2025
Job Description
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Service Integration and Management (SIAM)
Good to have skills : Infrastructure Service Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Service Catalogue Management Job Description Key Responsibility This section details the operational activities that should be performed by own the development of differentiated service offers; in order to meet business needs. This would require working closely with the following to define the services in a consistent manner as described in the Service Catalogue; (1) Service Owners (2) Strategy & Architecture (3) Service Transformation & (4) Projects. Activities • Ensure that the Service Catalogue is available, complete, accurate, and meets the needs of key stakeholders such as the End User and IT Service Owner • Engage with Service Owners to ensure that their services are adequately described and conform to the guidelines of the catalogue • Approve content to be published in the Service Catalogue • Recommend Service Catalogue process improvements and initiate continuous improvement programs to achieve • Work with Demand Engagement to capture the business demand for IT&S services and consult on how IT&S services can best meet business needs. • Work with the Consumption Lead on the development and presentation of consumption metrics, which inform business stakeholders on their utilization of services • Drive the introduction of new operational services into the Service Catalogue. • Provide transparency of the cost associated with services offered • Understand and comply with data privacy rules and regulations • Ability to engage business stakeholders in an effective manner by understanding business needs for IT&S services as well as the ability to engage within the internal IT organization • Ability to build strong relationships with a range of stakeholders and to operate successfully at all levels. • Very strong analytical skills/ability. Strong ability to correlate information from a variety of sources. Demonstrate experience in simplifying complex data analysis, analyzing trends and anomalies, and financial management skills, as well as simplifying the processes utilized to deliver these • Have a good understanding of the services and products delivered by an IT Service function • Results-driven, logical and methodical approach to achieving tasks and objectives • Strong management of performance and drive for continuous improvement • Strong ability to organize IT services and products into differentiated offerings, providing clear options with transparency of cost Technical Experience: • Self-confident, results-oriented, persuasive, and influential • Excellent communication and interpersonal skills • Service operations and management experience a plus • Excellent Written and Verbal Communication Professional Experience: • Bachelor's degree in Computer Science or related process experience, preferred • 3+ years of experience with the ServiceNow IT Service Management tool, preferred • 4+ years of experience as a process owner, preferred • Proficient in rolling out methodologies, processes, standards and/or policies • Minimum of ITIL foundation certification. More advanced ITIL certifications desired; must have strong ITIL experience in development and deployment of processes • Proven track record of leading successful change across functional and organizational boundaries Educational Qualification: Bachelor’s degree (or geography equivalent)– Business or technology preferred Additional Information (if any) Good To have - Certification on ITIL (V3) /ITIL Intermediate(preferably).15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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