Service Management Lead

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Indore and should have a minimum of 3 years of experience in Enterprise Network Operations. Roles & Responsibilities: - Lead the delivery of programs, projects, or managed services. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure effective communication and collaboration with team members. - Stay updated with industry trends and best practices. - Assist in the development and implementation of service management strategies. - Provide guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of service management principles and practices. - Experience in managing and delivering IT services. - Knowledge of incident, problem, and change management processes. - Excellent analytical and problem-solving skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. - This position is based in Indore. - A 15 years full-time education is required.