Service Management Lead

Accenture

3 - 5 years

Bengaluru

Posted: 9/9/2024

Job Description

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Microsoft Active Directory
Good to have skills : Microsoft Active Directory Federation Services (ADFS)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Bengaluru and should have a minimum of 3 years of experience in Microsoft Active Directory. Roles & Responsibilities: - Lead the delivery of programs, projects, or managed services. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure effective communication and collaboration with team members. - Assist in the development and implementation of service management strategies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Active Directory. - Good To Have Skills: Experience with Microsoft Active Directory Federation Services (ADFS). - Strong understanding of service management principles and best practices. - Experience in managing and maintaining Microsoft Active Directory infrastructure. - Knowledge of identity and access management concepts. - Familiarity with ITIL framework and IT service management processes. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Active Directory. - This position is based in Bengaluru. - A 15 years full-time education is required.

About Company

Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.

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